SoulSayIt Limited ("we," "us," or "our") operates the NovaMe mobile application (the "Service"). We are committed to protecting your privacy and ensuring you have a safe experience.
1. Information We Collect
To provide and improve our Service, we may collect the following types of information:
Audio and Voice Data: As a journaling app, we process the voice entries you record.
User-Generated Content: We collect the text entries you input directly and the transcribed text generated from your voice recordings.
Account Information: If you choose to create an account (e.g., via Sign in with Apple or Google), we collect your name and email address.
Usage Data: We may collect technical information such as device type, OS version, and app performance logs.
2. How We Use Your Data
We use the collected data to:
Provide, maintain, and improve the Service.
Analyze your input (text/voice) using Artificial Intelligence to provide "wisdom cards," summaries, and emotional insights.
Manage your account and provide customer support.
Maintain safety and moderate content as required by App Store policies.
3. Data Sharing and Third-Party Services
We do not sell your personal data. However, to provide our core AI features, we share certain data with the following categories of providers:
AI Service Providers: We use OpenAI and Gemini to process and analyze the text from your entries to generate insights. The data sent to these providers consists of the text prompts derived from your voice or typing. These providers are contractually obligated to protect your data and are prohibited from using your data for their own purposes (such as training their AI models).
Authentication: Sign in with Apple, Google Sign-In.
Cloud Storage: Google Firebase or Supabase.
Requirement for Consent: We will obtain your explicit permission within the app before sharing your personal data with any third-party AI service.
4. Data Storage and Security
Security: We implement industry-standard security measures to protect your data.
Storage: Your data may be stored locally on your device or on secure cloud servers.
Retention: We retain your information only as long as necessary to provide the Service or as required by law.
5. User-Generated Content (UGC) and Safety
To ensure a safe environment, we may process user reports and content flags. We reserve the right to remove any content that violates our terms of service and block abusive users.
6. Your Rights and Choices
Depending on your location (such as GDPR/CCPA regions), you may have the following rights:
Access & Export: Request a copy of your data.
Deletion: You can delete your account and all associated data within the app settings.
Withdraw Consent: You may withdraw your consent for AI data processing at any time through the app settings, though this may limit your access to certain features.
7. Children's Privacy
Our Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children.
8. International Data Transfers
Your data may be transferred to and processed in countries where our servers are located — Hong Kong. By using the Service, you consent to this transfer.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: